Refund Policy
Updated: April 2, 2026
1. General Terms
REVENZA offers a digital service based on a prepaid credit system. We strive to provide quality service and review refund requests on a case-by-case basis.
2. When Refunds Are Possible
- A technical error caused unjustified credit deduction
- Payment was processed but credits were not credited
- Duplicate payment (double charge for one order)
- Request submitted within 7 days of payment, and credits were not used
3. When Refunds Are Not Provided
- Credits have already been used (partially or fully)
- More than 7 days have passed since the payment
- Account was blocked for violating the Terms of Service
- Promo or bonus credits are non-refundable
4. How to Submit a Request
Email support@revenza.app with the subject "Refund Request" and include:
- Account email
- Payment date and amount
- Reason for the request
We process requests within 3 business days. Refunds are issued via the original payment method within 5–10 business days.
5. Technical Issues
If your credits were deducted due to a technical error but the job was not completed, we will restore credits to your balance automatically or upon request.